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First published 2020
RTO Workswww.rtoworks.com.au
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© 2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
RTO Works has developed this content in partnership with Reubarquin Press and with the expert industry guidance of Dominique Bendebiza-Caron from Brighton College.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at [email protected].
Hospitality Works is a series of training and assessment resources developed for qualifications within the Tourism, Travel and Hospitality Training Package.
Contents
Introduction 4
Assessment for this unit 4
Preparing for assessment 4
Assessment Task 1: Knowledge questions 6
Information for students 6
Questions 7
Assessment Task 1: Checklist 8
Assessment Task 2: Resource usage identification 9
Information for students 9
Activities 10
Assessment Task 2: Checklist 14
Assessment Task 3: Performance improvement implementation 16
Information for students 16
Activities 17
Assessment Task 3: Checklist 20
Assessment Task 4: Sustainability activities review 21
Information for students 21
Activities 22
Assessment Task 4: Checklist 24
Final results record 25
Introduction
Welcome to the Student Assessment Tasks for BSBSUS401 Implement and monitor environmentally sustainable work practices. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBSUS401 Implement and monitor environmentally sustainable work practices describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
For you to be assessed as competent, you must successfully complete four assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Resource usage identification – You are required to review a case study company’s work practices to determine whether they comply with their Sustainability Policy and Procedures. You will then discuss your report with stakeholders and request input from other experts.
Assessment Task 3: Performance improvement implementation – You are required to implement two of the activities on your Sustainability Improvement Report action plan: an inspection of the work areas you are responsible for, and an information session with your work team.
Assessment Task 4: Sustainability activities review – You are required to report on outcomes of the implementation of your Sustainability Improvement Report by analysing data provided.
Preparing for assessment
Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.
Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise: Sustainability Policy and Procedures (Assessment Task 2) Sustainability Improvement Report Template (Assessment Task 2) Usage Record Template (Assessment Task 3) Survey Results (Assessment Task 4) Sustainability Implementation Report Template (Assessment Task 4).
Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one.
Remember to check your Hospitality Works Student User Guide for information about:
submitting assessments
assessment appeals
re-assessment guidelines
responding to written questions.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Identify one internal information source and one external information source that can be used to identify sustainability improvements that a company could make. For each source, explain how this source can be used to develop the sustainability policy.
Outline the purpose and scope of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act). Give an example of how a business would have to modify its business practices to conform to this legislation.
Outline the purpose and scope of the National Greenhouse and Energy Reporting Scheme. Give an example of how a business would have to modify its business practices to conform to these regulations.
Describe how complying with the Australian Packaging Covenant voluntary code of practice could affect the way a company does business.
Describe how complying with the Australian Ecolabel Program voluntary code of practice could affect the way a company does business.
List at least four environmental and resource sustainability measurements that a company could use to establish sustainability benchmarks.
Describe three purchasing approaches that can contribute to sustainable work practices.
Give an example of a supply chain consideration that can contribute to sustainable work practices.
Describe how a business can use sustainability indicators to measure quality assurance.
Assessment Task 1: Checklist
Student’s name:
Did the student provide a sufficient and clear answer which met the requirements of the assessor marking guide?
Completed successfully?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Assessment Task 2: Resource usage identification
Information for students
In this task, you are required to review a case study company’s work practices to determine whether they comply with their Sustainability Policy and Procedures. You will then discuss your report with stakeholders and request input from other experts.
You will need access to:
your learning resources and other information for reference
your Sustainability Policy and Procedures
your Sustainability Improvement Report Template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities.
Carefully read the following scenario.
You are the Administration Manager of a health resort and convention centre in the Blue Mountains, near Melbourne. The resort, Blue Healer, is made up of five areas: catering, spa, meeting rooms accommodation, and administration. Each area has its own full-time manager. The kitchen is large enough to feed over 100 people three meals each day. There are two full-time kitchen staff, and the rest of the staff are hired on a casual basis to cater for functions and retreats. There is accommodation for 80 people in twin and double rooms. Surrounding hotels provide further accommodation when needed. The spa has two saunas, a steam room, three warm water spas, four massage rooms and two consultation rooms where naturopathic consultations and facial treatments are performed. The spa runs continuously, mostly due to locals visiting, whether a course is running or not. There is also an office where the accounts are done, and records kept. It is an open plan office with 5 staff workstations. Most staff prefer to work with their own laptops, connected to the larger computer screens. Much of Blue Healer’s administrative work is carried out in the office, but several staff work from home several days each week. There are four meeting rooms of various sizes, and these can be opened up to make one large room for functions such as weddings and courses. There is also a reception and administration area where computers and printers can be accessed. As Administration Manager, you are responsible for the office area as well as the meeting rooms. Blue Healer has recently adopted a Sustainability Policy and Procedures and each area manager has been requested to determine how these will impact their work team’s activities. The CEO has indicated that Blue Healer does not want to incur any additional costs in implementing the Sustainability Policy and Procedures. If any additional resources are necessary, management expects that an itemised budget will be submitted to them before resources are approved and allocated. Currently the organisation has the following issues and practices: There is older style florescent lighting throughout the building. These lights are often left on after the workday has finished, and the cleaners turn them off when they have finished with their work. There are no formal energy usage procedures for staff or signage to remind staff about these. The company does not have a policy for purchasing equipment and buys equipment when required; often purchasing whatever is on special at the time. There are two company vehicles. Both vehicles are now five years old and need to be upgraded. Staff buy stationary requirements on an ad hoc basis, often resulting in large stocks of items such as notepads and A grade printer paper. Kitchen waste is often thrown in the general refuse bin There is a waste bin and recycling bins, which are often used incorrectly. The office is cleaned once a week by contract cleaners who use regular cleaning products.
Develop a Sustainability Improvement Report.
Review the following websites and take notes on sustainability targets that would be appropriate for the case study organisation. https://www.business.gov.au/risk-management/environmental-impact/environmental-management/environmental-legislation-licences-and-permits http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and-materials-efficiency-for-business/resources-and-tools/life-cycle-management Conduct further research using the Internet or any other source of information to identify the company’s sustainability obligations and how these can be met. Using your research and analysis, develop a report on your area of Blue Healer to present at a senior management meeting. Your report should include the following: An introduction: state the purpose of the report and summarise the current organisational sustainability practices. Identify the environmental regulations that apply to the organisation Describe, and analyse, procedures that would assess Blue Healer’s compliance with the environmental/ sustainability regulations Explain at least five environmental and resource efficiency systems and procedures that could be relevant for the Blue Healer. Describe at least three benchmarks for environmental and resource sustainability that could be relevant to the organisation Outline at least three common environmental and energy efficiency issues within the industry in which Blue Healer operates Review the case study information and document the current resource usage of your team members. Document your team’s work processes as set out in the case study information and identify at least three ways of reducing their environmental impact. Document the company’s current purchasing strategies as set out in the case study information. Analyse these and determine at least one way that each could be improved. Evaluate the company’s costing strategies and determine whether these can be changed to ensure that the company take sustainability into consideration. Discuss possible strategies for ensuring that resource efficiency continues to occur. Set efficiency targets for your team While conducting the research, be mindful that many organisations require external assistance in determining the best ways to improve their sustainability. Find, and document, at least two environmental specialists that could perform this task for Blue Healer. They should operate in the same state or territory as your RTO. Include their name, website address and a summary of the services they offer. Develop an action plan to show at least six actions that will be completed by your team over the upcoming 12 months. The action plan should show the priorities of actions as well as timelines and responsibilities. Use the Sustainability Improvement Report Template to guide your work.
Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for the place, time and date of the meeting with key personnel and other stakeholders (your assessor and at least two other students).
Your assessor will advise you of the date and time of the meeting.
Attach your Sustainability Improvement Report to the email.
Participate in a meeting with key personnel and other stakeholders.
Discuss your Sustainability Improvement Report with the meeting attendees, clearly explaining the information and your ideas.
At the meeting, encourage the stakeholders to provide input into the strategies to improve the company’s sustainability and how to implement these.
During the meeting, demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
Before concluding the meeting, ask for the participants’ approval of your report and its action plan.
Revise your Sustainability Improvement Report.
Following the meeting, revise your briefing report to reflect the feedback you received during the meeting.
Save this version of the document as Revised Sustainability Improvement Report.
Revise the Sustainability Policy and Procedures.
Implement the changes to the company’s costing strategies by reviewing the Sustainability Policy and Procedures to reflect the feedback you received during the meeting.
Save this version of the document as Revised Sustainability Policy and Procedures.
Send an email to all meeting attendees (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should outline the feedback provided at the meeting and how that has been integrated into the Sustainability Improvement Report.
Attach the following to the email:
Revised Sustainability Improvement Report
Revised Sustainability Policy and Procedures
Seek input from specialists (your assessor).
You are required to seek input from at least two sustainability experts. You will do this by writing an email to the specialists you documented in your Sustainability Improvement Report. Give an overview of the organisation and the sustainability improvements that have to be made. Ask them for their feedback about what?
Assessment Task 2: Checklist
Student’s name:
Did the student:
Completed successfully?
Identify the environmental regulations that apply to the Blue Healer Resort?
Document, and evaluate, procedures that could be used to assess Blue Healer environmental/sustainability regulations compliance?
Research and document resource efficiency systems, procedures, tools and information that could improve the company’s environmental sustainability?
Research and evaluate information from a range of sources to develop opportunities for sustainability improvement for the Blue Healer Resort?
Document their team’s current resource usage as set out in the case study information?
Analyse the company’s current purchasing strategies in terms of sustainability?
Analyse the company’s current work processes as set out in the case study information and examples found through research to identify areas where the company could improve its environmental sustainability?
Ask key personal and other stakeholders for their input?
Ask environmental specialists for their input?
Use the internet to help them determine what sustainability improvements could be made to their work area?
Suggest and evaluate possible solutions to the workplace environmental issues they have included in their report?
As part of their report, set efficiency targets for their team?
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Assessment Task 3: Performance improvement implementation
Information for students
In this task, you are required to implement two of the activities on your Sustainability Improvement Report action plan: an inspection of the work areas you are responsible for, and an information session with your work team.
You will need access to:
your learning resources and other information for reference
their Usage Record Template
a work area for inspection
energy use measurement device
a room with a projector
roleplay participants.
Ensure that you:
review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities.
Undertake an inspection of the work area (your RTO facility).
Your Sustainability Improvement Report has been approved and you are now required to implement strategies identified in your action plan. This includes an inspection of the workplace to identify environmental sustainability and resource usage issues and to identify and report on possible solutions. You are required to undertake an inspection of the areas of the Blue Healer resort that are your responsibility. For the purposes of this assessment, this will mean you carrying out an inspection of the RTO facility where you are being assessed. Prior to undertaking the inspection, use the internet to determine which tools and techniques will help you to determine whether improvements can be made to current practices. Note that any improvements should relate to the efficiency targets you documented in your Sustainability Improvement Report. Record at least 3 actual or potential environmental sustainability and resource usage issues that you found during activity one. Use the environmental sustainability and resource Usage Record Template to record your findings. One of the tools you will use is an electricity consumption measurement device that will be provided by the RTO. Use the instructions provided and/or the internet to determine how to use the device provided. Then measure the energy consumption of at least three of the RTO’s workstations; energy consumption. Note that you are not required to undertake an extensive audit of the RTO’s workstations’ energy consumption. You are required to demonstrate your ability to measure team members’ energy usage. Use the device provided by the RTO and the Current energy usage table in the Usage Record Template to demonstrate how to do this. Your assessor will advise you of the date and time of the inspection and will observe you conducting the inspection.
Develop a sustainability presentation.
In order to present the company’s new Sustainability Policy and Procedures and your Sustainability Improvement Report to your team, you are required to develop a PowerPoint (or another presentation program) presentation.
Your presentation should include the following:
A summary of the company’s Sustainability Policy and Procedures. This will include a description of how sustainability recommendations are to be made and how approvals for changes should be sought.
The changes you made to the Sustainability Policy and Procedures. Informing your team that the company’s costing strategies now include sustainability as a primary consideration, you are implementing these changes within your team and the company, so make sure they understand what it means for them.
A summary of your Sustainability Improvement Report, including the action plan
A summary of the inspection you performed in the previous activity, including the team’s current energy usage you measured.
As the team’s manager, you will be expected to integrate environmental and resource efficiencies into the other tasks that they carry out. Consider how this can be done and include a slide that explains your suggestions.
You are also required to discuss ongoing monitoring and improvement activities that the team will be undertaking in the future. Include at least one slide on each of the following:
Team activities to measure current resource usage
Continuous improvement strategies to improve the team’s sustainability performance. You should point out that the training session itself is part of a continuous improvement strategy that will ensure that all members of the team understand how they can improve their sustainability performance.
Change management techniques that will support the team’s sustainability performance. You should point out that the training session itself is a change management strategy that will help improve the team’s sustainability performance.
Use the notes section of the presentation program to help you remember content when you are presenting.
Save this file as Sustainability Presentation.
Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for the place, date and time of your presentation.
Attach your Sustainability Presentation to the email.
Deliver a sustainability training session for your team.
At the outset of the presentation, indicate that the team will be able to ask questions during and at the end of the presentation and may offer suggestions for additional strategies.
Clearly deliver your presentation content using the slides you have developed.
When you have summarised the Sustainability Policy and Procedures and your Sustainability Improvement Report, discuss your findings from your inspection.
Ask the meeting attendees for their suggestions for improving their environmental and resource efficiency management.
Encourage them to identify more energy efficient ways of doing their jobs, and evaluate these strategies in the group.
When you ask the meeting participants about their own resource usage practices, keep in mind that they are actually colleagues roleplaying members of your team, not Blue Healer employees. So, when you question them, make it clear that you are also asking for an honest reply to your questions as it applies to them in real life. As well as taking note of their responses, open up discussion about why they use resources in the way they do and whether they have considered changing this.
Your team members should understand their own role in achieving sustainability improvements.
Take notes on these discussions to assist you in the next activity.
As well as present the information, you are required, in the role of Administration Manager, to solve problems that arise during the meeting, so pay attention to the issues raised by the group and try to find solutions to each.
During and after the presentation, demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
You will be assessed on the quality of your presentation skills as well as the presentation itself.
Update your Sustainability Improvement Report and action plan.
Following the meeting, revise your report and plan to reflect the feedback you received during the meeting. Add the work team members’ energy usage that you measured during the meeting to the section in the Current usage section of your report. Analyse this information and determine at least three methods of changing their usage to reduce their environmental impact. Save this as Updated Sustainability Improvement Report When completed, submit your updated report to your assessor.
Assessment Task 3: Checklist
Student’s name:
Did the student:
Completed successfully?
Describe, and apply, continuous improvement strategies to their team’s work?
Integrate environmental and resource efficiency improvements into the team’s everyday work?
Support their team members to identify possible areas for improved resource efficiency in their work area?
Document their team’s current resource usage as stated during the meeting?
Ask the team members for their suggestions and ideas about environmental and resource efficiency management?
Act on their team’s suggestions and ideas when appropriate?
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Assessment Task 4: Sustainability activities review
Information for students
In this task, you are required to report on outcomes of the implementation of your Sustainability Improvement Report by analysing data provided.
You will need access to:
your learning resources and other information for reference
your Survey Results
your Sustainability Implementation Report Template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities.
Carefully read the following scenario.
Assume that the Sustainability Improvement Report you developed has been implemented, as well as findings from sustainability inspections and reports in other areas of the resort. Sustainability initiatives that have been implemented include: Energy audit and all recommendations implemented including signage about energy use (e.g. switch off lights at night, turn down brightness, turn off taps) Recycling policy introduced, and three more recycling bins introduced. Green purchasing policy developed (on staff intranet, email sent to staff to advise). Green transport policy developed and implemented (on staff intranet, email sent to staff to advise). Assume also the following sustainability targets: Reduce electricity consumption by 20% within six months. Promote awareness of sustainability initiatives amongst all staff members A staff survey (results provided in Survey Results), as well as an energy audit have been undertaken. The results of the energy audit are as follows: Actions implemented: Replaced halogen downlights with energy efficient downlights and transformers. Connected to natural gas, converting to an energy source with one-third of the greenhouse gas emissions of electricity from coal Replace electric storage hot water heater with instant solar hot water Replaced air conditioner with a more efficient inverter unit. All of the interventions cost a total of $4,800. Prior to energy audit: Annual energy bill: $2,415 a year Annual greenhouse emissions: 18 tonnes a year Six months later: Annual energy bill: $2,275 a year Annual greenhouse emissions: 14.3 tonnes a year One year later: Annual energy bill: $1,800 a year Annual greenhouse emissions: 10.2 tonnes a year Note: Four new staff members were employed in the last six months may account for increase. Energy targets were not adjusted to account for the new staff.
Develop a sustainability implementation report.
You are required to review the results of the staff survey and the energy statistics provided. Based on your review, develop a short report that outlines: Analysis of staff survey results and achievements against targets Analysis of energy audit data and achievements against targets Recommendations for additional actions that need to be taken based on the data above. Recommend new efficiency targets Summary of the success of the sustainability policy and procedures based on analysis. Updates to the company’s Sustainability Policy and Procedures to account for recommended improvements. Use the Sustainability Implementation Report Template to guide your work.
Send an email to stakeholders (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should briefly explain the purpose and contents of the report and promote the strategies that have proven to be successful.
Attach your Sustainability Implementation Report to the email.
Send an email to your team (your assessor).
You have been given permission to implement a system that rewards individuals, or the whole team, when sustainability targets have been reached. The rewards should cost no more than $200 per year for each area of the Blue Healer. Consider what rewards could be appropriate for your work team and describe these to your team. Inform the team whether they have earned the reward(s) based on the evaluations you made in your Sustainability Implementation Report. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Attach your Sustainability Implementation Report to the email.
Assessment Task 4: Checklist
Student’s name:
Did the student:
Completed successfully?
Use the Sustainability Implementation Report Template to evaluate and monitor the success of the company’s sustainability improvement interventions?
Document sustainability outcomes for the company?
Rd report on the company’s achievement of efficiency targets?
Communicate the company’s sustainability outcomes to key personnel and other stakeholders?
Evaluate the success of their sustainability improvement strategies and plans?
Set new efficiency targets for the company?
Apply new tools and strategies by suggesting changes to the company’s Sustainability Policy and Procedures?
Promote successful sustainability strategies and reward their team members where possible?
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Final results record
Student name:
Assessor name:
Unit name:
Qualification name:
Final assessment results
Satisfactory
Unsatisfactory
Did not submit
Assessment Task 1
Knowledge questions
Assessment Task 2
Resource usage identification
Assessment Task 3
Performance improvement implementation
Assessment Task 4
Sustainability activities review
Overall unit results
Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:

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