Your employee handbook is almost complete. You realize the importance of customer service and satisfaction, and have decided to include a copy of a customer satisfaction survey so that your employees can see what they will be measured on.
This week for your project you will need to do the following:
Create a customer satisfaction survey related to the healthcare profession using Survey Monkey
Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Visit http://www.surveymonkey.com to create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options. Develop a survey of at least 10 different questions.
Create a memo for employees explaining why you created the survey and how it was created. Include the link to your survey at the end of your memo.
Determine the appropriate manner of communication and content, and to use effective skills and organization when drafting your memo.
Use proper memo formatting.
Remember to apply a tone that’s suitable for your employee audience.
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