AppendicesAssessment Task 2 appendicesAppendix 2.1: Research

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AppendicesAssessment Task 2 appendicesAppendix 2.1: Research templatesTopic area: Products and services offered by your workplaceSource/s of information:Main points:Topic area: Current issues in hospitalitySource/s of information:Main points:Topic area: Career development opportunitiesSource/s of information:Main points:Topic area: Relationships with other industriesSource/s of information:Main points:Topic area: Legal, compliance and quality assurance issues and programsSource/s of information:Main points:Topic area: Emerging products, services, technology and techniques in the hospitality industrySource/s of information:Main points:Topic area: Required work ethic expected in the industrySource/s of information:Main points:
Appendix 2.2: Consultation recordMake 4 copies of this template to document your discussions with 4 different industry personnel.Learner name DateSelect industry personnel consulted for this record:•?Experienced industry operative •?Supplier•?Colleague/employee •?Industry body representativeName of person consultedJob roleWorkplaceLength of time working in industryPermission to record this discussion •?Yes •?NoSignatureKey discussion topics for this person ?Products and services offered by the workplaceCurrent issues in hospitalityCareer development opportunitiesRelationships with other industriesLegal, compliance and quality assurance issues and programsEmerging products, services, technology and techniques in the hospitality industryOther (please specify):
Key discussion points – products and services offeredQuestions:Responses:Key discussion points – current issues in hospitalityQuestions:Responses:Key discussion points – career development opportunitiesQuestions:Responses:Key discussion points – relationships with other industriesQuestions:Responses:Key discussion points – legal, compliance and quality assurance issues and programsQuestions:Responses:Key discussion points – emerging products, services, technology and techniquesQuestions:Responses:Key discussion points – required work ethic expected in the industryQuestions:Responses:Key discussion points – other issues (please specify):Questions:Responses:Assessment Task 3 appendicesAppendix 3.1: Journal templateLearner’s nameLearner’s ID numberUnit code and titleAssessor’s nameUse this journal to record examples of when you integrated hospitality industry information into daily work activities to enhance the quality of your work performance. Provide 2 examples for each category.An example has been provided for you below.Example: Using current and emerging technology in daily activitiesExample 1 Date: 25/6We had a staff meeting this morning and I told everyone about an article I read on LinkedIn about how augmented reality is about to take off. I shared the link to the article to everyone via email. Some of my colleagues have a LinkedIn account so I shared it with them via the app.How the information was used to enhance performance (?):? Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practices? Suggesting new and improved ways of doing things Working according to legal requirementsEvidence:LinkedIn screenshots and emails attached in digital portfolio
Using knowledge of the hospitality industry and its products and services to enhance the quality of work performanceExample 1 Date:Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:
Using knowledge of the laws that apply to the hospitality industry and working compliantlyExample 1 Date:Briefly explain the situation and how you met your legal obligations/worked compliantly.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and how you met your legal obligations/worked compliantly.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:
Accessing information on quality assurance schemes and using it to benefit the organisationExample 1 Date:Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:
Obtaining information on ethical industry practices and working ethically in daily activitiesExample 1 Date:Briefly explain the situation and what you did to work ethically.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and what you did to work ethically.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:
Using current and emerging technology in daily activitiesExample 1 Date:Briefly explain the technology and how your knowledge enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the technology and how your knowledge enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:
Appendix 3.2: ReflectionUse this reflection to explain the ways you used hospitality industry information to:? improve your own work practices or make suggestions for improvements in your workplace? update, review and maintain your knowledge of the industry.Improving work practicesHow did you use your knowledge of the hospitality industry and its products and services to enhance the quality of your own work performance?What suggestions did you make regarding using technology for new and improved workplace practices?Updating knowledgeHow did you update, review and maintain your own knowledge of the hospitality industry?How did you monitor issues and trends in the industry?

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